I did a lot of night shifts at work. They were always special. Between 11pm and 7am people change, they are not the nice fathers, the caring mothers or the all-A-students which they are the other 16 hours of the day. Many times the change is caused by alcohol or drugs. One thing I learned…
In April I had the chance to stay at the newly built Park Hyatt (opened in June 2016) on the east coast of Mallorca, Spain. Far off the party trouble of Palma, this wonderful place was built in the mountains looking over the Canyamel valley. It’s simply beautiful! Really, I have never stayed…
Like in every other situation in life, the first impression counts. It’s one special moment that can decide if a guest, though he is just arriving, will depart with a good memory or not. In high class hospitality, there are doormen (or bellboys) who have the opportunity and duty to leave a good impression on…
Whenever I meet with former colleagues and we reminisce about the old stories, there is always one about a fire alarm. It’s always a guarantee for a good laugh. First of all, let me make some points clear: There are more fire alarms in hotels than you imagine. The smoke or fire detectors…
One of the most important things in life is the ability to improvise. No matter how well you are prepared, you can’t be prepared for every possible situation. In a hotel, the chances you might come into one of these situations is about 100% every day. Let’s imagine you are so drunk, you really…
When you go out to a restaurant or get a taxi ride, you tip. It’s an unwritten law and most people do it. Unless the service really sucks… you should give a tip. If you don’t do it, you really suck as a person and I don’t want to be your friend. The thing…
Maybe the best part of working in a hotel is that you get lots of connections and lots of discounts. Although the salary is really bad, you still get to see a lot and people try their best to help you doing this. I simply love staying somewhere else than home, no matter if it…